Course Summary
The purpose of this course is to provide practical, hands on, experience in conflict management. The course will focus on how conflict management can be used in a variety of work settings.
Intended Audience
General
Learning Objectives:
- Define conflict and resolution
- Know how to structure management process
- Be able to feel more confident about approaching conflicts
Pre-requisites/Learning Level
No pre-requisites
Competencies addressed
Conflict Management 2.1. Apply problem-solving techniques to identify the problem, determine solutions and implement a solution/response.
CEUs Offered
None
Cost
Free
Modality/format
Online Self-Pace
Length
3 hours
Presenter(s) and/or Content Experts
Technical requirements:
- Adobe Acrobat Reader
- Flash Player
- Speakers
Registration requirements
Register a free account
Creation and/or update
October 17, 2012